Company Profile:

• A major producer of electronics and computer accessories

• Has over 130 suppliers from areas around the globe

• Several facilities also located in the US, UK, and Australia

Issues:

• Prior to employing QIT Corrective Action Management System, Company A employed a MS Access based CAR system

• Entailed very long paper trails

• Prolonged communications and an inconsistent process flow

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Customer Complaints/Nonconformance Management System for international businesses

Company Profile:

• A major US household product  manufacturer

• Has 8 manufacturing facilities in China

• Two Call Centers in the US and UK

• 150 OEM suppliers in China Mainland, Taiwan, Hong Kong and Malaysia

Issues:

• QA Dept. issued 100- 150 CARs internally and to OEM suppliers yearly to resolve customer/consumer complaints

• Most of the issues were being resolved in a 60-90 day period. Some of the issues were falling through the cracks

• Although most of the issues were reported resolved, customer returns with similar failure modes were found again and again

• Prior to employing QIT Customer Complaint Management system, the company used a database designed around Lotus Note to management customer complaints

• Very long paper trails

• Prolonged communications and an inconsistent process flow

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Global Supplier Chain Management System for OEM/ODM businesses

Company Profile:

• Hardware supplier

• Has a engineering development center in Germany

• Has more than 120 suppliers in Asia

• Has thousands types of products

Issues:

• It was very difficult for the Engineer Dept. in Germany to control all the inspection standards and communicate with the Asian inspection team on engineering changes

• The inspection team in Shanghai, China found it difficult to use up-to-date inspection standards

• Too much manual data manipulation for all inspection records

• Unacceptable and lengthy problem solving cycle and deviation approval process

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Corrective Action System for small businesses

Company Profile:

• A chemical  producer

• Has one manufacturing plant in the US and one in Latin America

Issues:

• QA Engineers issued 30 CARs internally and 10 CARs to suppliers every year

• Limited resources for  quality and ISO9000 activities

• Difficult to track and share supplier performance for two different locations

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Safety Audit Management System for air carriers

Company Profile:

• A major US air carrier

• Has many hubs and crew-bases around the country

Issues:

• Safety Manager issued more than 60 CARs each year, and used a manual tracking system to handle all CARs

• Lots of the CARs were lost track due to:

  • large system coverage and limited resources

  • inept feedback and follow-up process

  • no prioritization system for CARs

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  Safety Management System for small businesses/hospitals

Company Profile:

• Hospital/Clinic

• A fertility center in Australia that has been our client since 2002

• Has evolved from a one facility operation to three facilities over a three-year period

Issues:

• The growing need of having to manage all corrective actions from three different locations

• Needed to track all issues on a simple platform

• Needed to have a knowledge base of all issues and have new employees learn from those previous issues

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